Hyatt Ziva Riviera Maya All-Inclusive (Adults Only), Puerto Morelos - Reviews, Room Options & Prices 2025

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About the Hotel

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

“The vibrant beach views made my stay absolutely lovely!”view full review

Hyatt Ziva Riviera Cancun All-Inclusive (Adults Only), an AAA Four Diamond eco-friendly Rainforest Alliance Certified resort, features 433 suites with 8 swimming pools and a full-service spa in Riviera Maya.

Contemporary Suite Features

Each suite within the Hyatt Ziva Riviera Cancun All-Inclusive includes a minibar, flat-screen satellite TV, and seating area. A metallic school of fish sculpture leads to a massive bar and lounge with floor-to-ceiling windows.

Global Dining Options

World Cafe joins 7 other restaurants serving Italian, Mexican, Asian, Seafood and International cuisines. Himitsu offers Pan-Asian dishes, El Patio serves authentic Mexican, and Portofino specializes in Italian fare.

Recreation and Sports

The Secrets Silversands property offers basketball courts, water aerobics, beach volleyball, and Euro-bungee activities. Nine outdoor pools, a water park, and a sauna provide additional recreation.

Business Hub Location

Located 18.5 miles from Cancun, the property spans 51000 square feet of facilities including conference space.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite Oceanfront

Max:

2 persons

64 m²

Bed options:

2 King Size Beds

Sea view

Shower

Coffee machine

room details

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Junior King Suite Oceanfront

Max:

2 persons

64 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Junior Suite Ocean View

Max:

2 persons

64 m²

Bed options:

2 King Size Beds

Sea view

Shower

Coffee machine

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Centre

Puerto Morelos 5.5 km

Airports

Cancun (CUN) 25.2 km

Aeropuerto de Playa del Carmen (PCM) 41.2 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Fantastic Food Options

“I have to say that the food at Hyatt Ziva was an amazing surprise! The Ossobucco and risottos at Vivace were very nice, and I loved the mussels and clam chowder at Balik. Each meal was a delight, and I was thoroughly impressed with the variety offered across the restaurants.” view full review

Very nice Relaxation

“The spa at Hyatt Ziva was a highlight for me! I indulged in a package that was absolutely refreshing, and it was the perfect way to recharge during my stay. The tranquil atmosphere made me feel truly pampered.” view full review

Comfortable Accommodations

“I stayed in a suite that was spacious and well-appointed. The room had great amenities, including a lovely jacuzzi tub that provided a luxurious touch. I appreciated the attention to detail in keeping the room fresh and inviting.” view full review

Engaging Activities

“The entertainment options at Hyatt Ziva were fantastic! I particularly enjoyed the fire show, and there were plenty of daily activities that kept everyone engaged. The vibrant atmosphere made our evenings enjoyable and nice.” view full review

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Snorkelling
Table tennis
Yoga class
Aerobics

Services

Paid shuttle service
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Children's play area
Kids club
Game room

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Aqua park
Karaoke
Live entertainment
Sun terrace
Garden area
BBQ facilities
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Full body massage
Foot massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Curtains

Location

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

Map view

Bahia De Petempich Sm 12 Mz31 Lote 14-02, Puerto Morelos, Mexico, 77580

City landmarks

Zoo

Crococun Zoo

3.3 km

Beach

Snorkeling Adventure

2.0 km

Landmark

The Kay Club

2.2 km

Beach

Bahia Petempich

2.5 km

Landmark

Petempich Bay

2.4 km

Landmark

Bahia Petempich Beach

3.3 km

Landmark

Puerto Morelos National Marine Park

3.7 km

Gallery

Galeria Arte Zissimo arte contemporano

4.4 km

Landmark

Rosario & Marco's Art Shoppe

4.5 km

Landmark

Catholic Church

5.1 km

Landmark

Puerto Morelos Lighthouse

5.5 km

Nearby

Beach

Snorkeling Adventure

640 m

Restaurants

Le Chique

420 m

Carretera Cancun-Puerto Morelos km 27.5 Manz 37

Reviews and Ratings

Feedback from previous guests about their experience.

4.5/5 based on 13186 reviews

#11 of 31 hotels in Puerto Morelos based on Tripadvisor

United States, March 2025

7.4/10

I had a nice stay at Hyatt Ziva Riviera Cancun. The entertainment team was fabulous, ensuring we were never bored! The food was generally good, especially the Mexican and French restaurants, but there were a few hiccups, like the occasional service slip and long waits for chairs by the pool. Overall, I enjoyed my time and would consider returning despite some minor issues. 🌴🍹

Rooms

8.0

My room was spacious and clean, featuring a large jacuzzi and a great balcony with lovely views. However, it showed signs of aging, which detracted from the otherwise comfortable stay.

Service

9.0

The staff provided really good service, making me feel welcomed and valued. While some staff seemed a bit unhappy, most were eager to help and went above and beyond to ensure a pleasant experience.

Location

7.0

The location of the resort is quite good, nicely positioned between Cancun and Playa del Carmen. However, the road leading to the hotel was a bit rough, taking about 25 minutes from the main areas.

Dining

8.0

Dining was a highlight! I enjoyed a variety of delicious options, particularly at the Mexican and French restaurants. Some buffet items were hit or miss, but overall, the food was flavorful.

Facilities

7.0

The resort's facilities were good, with multiple pools and plenty of areas to lounge. However, I noticed the need to reserve pool chairs early, which could be frustrating.

George

United States, December 2024

5.4/10

My stay at Hyatt Ziva Riviera Cancun was really good overall. While the beach could use some attention due to seaweed issues, the friendly staff and fantastic dining options made up for it. The pools were beautiful and well-maintained, providing a great spot to relax and enjoy the sun.

Rooms

10.0

My Preferred swim-up suite was perfect, spacious, and kept spotless by the housekeeping staff. I loved the added rollaway bed, which was surprisingly comfortable too!

Service

10.0

The service was great! Every staff member, from the bartenders at the main bar to the entertainment team, greeted me with genuine warmth. Alex was especially nice for remembering my drink order.

Location

8.0

Located away from the busier Cancun hotels, the resort felt more exclusive. However, the beach area lacked sand and was a bit rocky, making swimming less inviting.

Dining

10.0

Dining at the resort was an absolute highlight. Every meal I had, especially at Oceania and the breakfast buffet, was delicious. The variety and quality were impressive.

Facilities

9.0

The resort's facilities were well-maintained, with several great pools to choose from. However, they could improve on stocking certain items, like some popular drinks.

John

United States, November 2024

6.2/10

My stay at Hyatt Ziva Riviera Cancun was enjoyable overall, with fantastic service from the staff and a good range of dining options. However, I did notice some cleanliness issues and the pool area could be updated. The beach area left much to be desired, which was disappointing for an all-inclusive resort.

Rooms

8.0

The rooms were spacious and comfortable, with daily cleaning and a well-stocked mini fridge. However, I did notice some minor maintenance issues such as a leaking shower and a picky toilet.

Service

10.0

The staff were incredibly friendly and attentive throughout my stay. They really went above and beyond to ensure I had a great experience, from check-in to poolside service.

Location

6.0

The hotel's location is beautiful, but the beach was rocky and not as inviting as I had hoped. The cleaning efforts were constant, but the beach area could really use more sand for lounging.

Dining

7.0

The dining options were varied and generally good, with standout dishes at certain restaurants. However, I found that the food quality varied from excellent to barely edible at times.

Facilities

6.0

The facilities, while adequate, seemed in need of some updates, especially around the pool area. The amenities are decent, but they could enhance the overall experience with a few improvements.

Laura

United States, October 2024

6.6/10

I had a wonderful stay at Hyatt Ziva Riviera Cancun. The friendly staff made the experience good, though I did notice some areas, like the beach and bar selections, that could use improvement. Overall, it was a relaxing getaway that I would consider revisiting.

Rooms

8.0

The room was clean and comfortable, but some amenities were missing initially. Overall, the cleanliness was great, and the daily restocking of the mini fridge was a lovely touch.

Service

9.0

The staff was incredibly friendly and attentive throughout my stay. I appreciated the prompt service at the pool and beach, especially from Celso, Tania, and Amanda, who kept my drinks coming.

Location

7.0

The location was pleasant, with beautiful views. However, the beach area was somewhat average, and while the staff worked hard to keep it clean, there are better swimming spots elsewhere.

Dining

9.0

Dining options were varied, and I enjoyed the food quality overall. Highlights included the pizza at the Barefoot Grill and the excellent service from the team at the SeaSide Grill. Special mention to the Mexican Fiesta night-delicious!

Facilities

8.0

The facilities were well maintained, with plenty of pools to choose from. I appreciated the morning yoga sessions by the ocean, which added a unique touch to my stay, but I found the alcohol selection at the bars a bit lacking.

Lewis

United States, October 2024

6.8/10

My stay at Hyatt Ziva Riviera Cancun was a mixed bag. the beach was lovely but had some rocky areas, and the service was generally friendly. The food varied, with some excellent options but also some disappointing meals. Overall, it was a decent experience with a few notable shortcomings.

Rooms

7.0

The room was spacious and comfortable, with a nice layout. however, I noticed some signs of aging and maintenance could be improved.

Service

6.0

The service was friendly, yet sometimes inconsistent. I appreciated the attentive pool staff, but there were moments of sluggishness during meal times.

Location

7.0

The resort had a beautiful beachfront setting, though I wished there were more areas to relax comfortably away from the sun. the rocky shoreline made swimming a bit challenging.

Dining

6.0

Dining options were diverse, yet the quality was hit-or-miss. I really enjoyed some meals, especially at the French restaurant, but others left much to be desired, particularly the meat dishes.

Facilities

7.0

The facilities were generally well-maintained, although the absence of ample shade by the pools was disappointing. I did enjoy the variety of activities offered.